Store Policy

Customer Care

Welcome to Titania Academy’s Customer Care page — your dedicated hub for exceptional support throughout your dental education journey.

At Titania Academy, we take pride in offering a diverse range of courses designed to meet the unique needs of dentists worldwide. Our commitment to your success goes far beyond the classroom: this page is here to ensure a seamless and enriching experience at every step.

Whether you have questions about course options, need technical assistance, or seek guidance on your educational path, our knowledgeable and friendly team is here to help.

Discover a world of opportunities at your fingertips with Titania Academy, where your growth as a dental professional is our top priority. Welcome — let’s embark on this educational journey together.

Privacy & Safety

We prioritise the privacy and safety of all our users. We are committed to protecting your personal information through robust security measures and strict compliance with applicable data protection laws.

Your data is collected and stored securely for the sole purpose of providing our services, processing transactions, and enhancing your experience with us. We never share your personal information with third parties without your explicit consent, except when required by law.

Our website uses encryption technology, secure payment gateways, and regular system updates to keep your data safe. We also offer options for you to manage your preferences, and to access, correct, or delete your personal information at any time.

By using our website, you agree to this Privacy & Safety Policy and trust us to handle your data responsibly and securely.

Cancellation and Refund Policy

At Titania Academy, we strive to offer flexibility and transparency when it comes to cancellations and refunds.

If you wish to cancel your course enrolment up to 31 days before the course start date, you will be eligible for a refund of 75% of the amount paid, subject to a 25% administrative fee.

Refund requests made after this 31-day period will not be processed, and the course fee will be non-refundable.

To request a cancellation and refund, please contact our Customer Care team, including your order number and relevant details. We are committed to ensuring a fair and straightforward process while respecting the time and effort invested in preparing each course.

*If, for any unexpected reason, Titania Academy cancels your course, the amount paid will be refunded, minus a 10% operational fee.

Payment Methods

We accept a variety of secure payment methods for your convenience:

Credit Cards | Debit Cards | Bank Transfer | Apple Pay | Google Pay (availability may vary depending on your bank)